Patient Hand Book

Email & Phone Communication 

We work very hard to answer the phone with a live person but missed calls will get a return response within 24 hours. If you have an Urgent situation then please make that known at the beginning of your message. If it is a true medical Emergency then please call 911 for immediate assistance. If you desire a “phone appointment” with your practitioner then this can also be arranged.

Power2Patient E-Mail Messages: “Power2Patient” is our electronic medical record and provides a “secured” e-mail option that is HIPAA compliant. All transmissions are encrypted to protect your personal medical information. This provides you the most time-efficient means of communication to ask clinical questions, change appointments, make administrative inquiries and more. To gain entry through this patient portal simply go to Power2Patient.com and enter your email address and password. The password was sent to you in an email from Power2Patient.  

General E-Mail: If you are not a patient or have difficulty setting up your Power2Patient account then use our email for assistance. info@gutdocnathanmd.com  is offered as a secondary default for all general needs or inquiries. When sending an email please use the “subject” box to identify basic needs. If your issue is an urgent medical need then please type in “URGENT medical” so that it can be addressed quickly. For all other communications please enter a direction such as “supplement order”, “appointment change” or another heading so that it can be directed appropriately. 

Phone Calls: Our phone number is (281) 448-8114.  Call us with any needs you may have. We work very hard to answer the phone with a live person but missed calls will get a return response within 24 hours.

Emergencies 

We will always make every attempt to be there to support your ongoing medical and health needs but our office functions as a consultant rather than as a primary care office. We are not equipped to provide 24-hour service and are not available on weekends or holidays. We do not provide emergency services. If you are experiencing a medical emergency, please contact your primary care physician or your local emergency medical service or call 911. 

Appointments

We will make every effort to be available to you in a manner that fits your schedule. This is personalized care and we are committed to serving your needs. If we are unable to keep a previously set appointment then we will notify you well in advance and make alternative arrangements. Given our commitment to our patients, we try to make the best use of each day.  

Appointments that are missed without providing notice means that someone who needed care was unable to receive it. If you are unable to make your appointment then we respectfully request 48 hours notice so that we can open up that time space for someone else. Appointments that are missed with inadequate notice will be billed at $75 at the discretion of the practitioner. Our office policy is to keep your credit card on file in a secured location and will not be used without your notification.

Medication Refills

Medication refills are typically addressed during your office appointments so make your practitioner is aware of medication needs at that time. If refills are needed in between appointments then please have your pharmacy notify the office. Requests will be completed within 72 hours (often sooner). You must be an active patient, seen in the past 12 months for an appointment, in order to receive ongoing refills. Patients receiving hormone therapy need to be seen every 6 months in order to receive refills.